EGO Apparel, LLC

Return & Refund Policy

EGO Apparel, LLC is committed to providing high‑quality products and exceptional customer service. This Return & Refund Policy outlines the conditions under which returns, refunds, and replacements may be requested. By purchasing from EGO Apparel, LLC, customers agree to the terms stated below.

1. General Policy Statement

EGO Apparel, LLC accepts returns for eligible items within 30 days of the delivery date. All returned items must be in original, unused condition to qualify for a refund. Items that do not meet the requirements outlined in this policy will not be accepted.

2. Eligibility Requirements

To qualify for a return, the item must meet all of the following conditions:

  • Item is unused, unworn, and unwashed

  • Item is free from stains, odors, or damage

  • All original tags, labels, and packaging are intact

  • Return request is submitted within 30 days of delivery

Non‑Returnable Items

The following items are not eligible for return:

  • Worn, washed, or damaged items

  • Items missing original tags or packaging

  • Final sale or clearance items

  • Underwear, bodysuits, or intimate apparel (for hygiene and safety reasons)

3. Return Process

To initiate a return, customers must:

  1. Contact EGO Apparel, LLC at egoclothing.info@gmail.com

  2. Provide the order number, item(s) being returned, and the reason for the return

  3. Receive a Return Authorization (RA) number and instructions

Returns submitted without an RA number may be delayed or rejected.

4. Refunds

Refunds will be issued once the returned item is received and inspected.

  • Approved refunds will be processed to the original payment method

  • Refund processing time is typically 5–7 business days

  • Shipping fees are non‑refundable

  • Items deemed ineligible will be returned to the customer

EGO Apparel, LLC reserves the right to deny refunds for items that do not meet the eligibility criteria.

5. Exchanges

EGO Apparel, LLC does not offer direct exchanges. Customers who wish to obtain a different size, color, or style must complete a return and place a new order.

6. Damaged, Defective, or Incorrect Items

Customers must report damaged, defective, or incorrect items within 7 days of delivery.

To request a replacement, customers must provide:

  • Order number

  • Description of the issue

  • Photo evidence of the damage or error

Approved claims will be replaced at no additional cost.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Customers are responsible for paying all return shipping costs unless the item arrived damaged or incorrect.

  • A trackable shipping service is strongly recommended

  • EGO Apparel, LLC is not responsible for lost or undelivered return packages

8. Policy Modifications

EGO Apparel, LLC reserves the right to update or modify this policy at any time. Changes will be posted on our official website and will apply to all purchases made after the effective date of the update.

9. Contact Information

For questions, concerns, or assistance with a return:

EGO Apparel, LLC – Customer Support at egoclothing.info@gmail.com